The Total Mobility (TM) scheme is a national scheme that assists people with impairments to enhance their community participation by accessing appropriate transport. This assistance is provided to eligible, registered individuals in the form of subsidised door-to-door transport services wherever TM transport providers operate.
The TM scheme offers registered individuals a 50% discount (up to a maximum subsidy of $40.00 in the Auckland Region) on fares charged by contracted transport providers. To receive the discount, the individual must present their TM Photo Identification (ID) Card to the driver at the start of the trip so the correct tariff is selected for fare calculation. The individual is then required to have their TM Photo ID Card swiped at the end of the trip, and pay their 50% portion of the fare to the transport provider. In the Auckland region, Auckland Transport administers the scheme, with partial funding provided by the New Zealand Transport Agency (NZTA)
Joining Total Mobility and using Transport Services:
For more information about the TM scheme in the Auckland Region and authorised TM agents, please phone the MAXX Contact Centre on (09) 366 6400.
SuperCare4u.com is a personalised Total Mobility Passenger Transportation System registered with Auckland Transport and offers a door-to-door, on-demand, pickup/drop-off service, 7 days a week, 365 days a year utilising vans fitted with wheelchair hoists. For reservations: 09 6302060
Eligibility
Basically, you're eligible if physical, sensory, intellectual or psychological disability means that you can't proceed to and from a public transport stop; or board, ride and disembark from the public transport unaided.
More information
To register and receive a TM Photo ID Card, please follow the steps below:
Step 1 â Contacting a TM disability agency to discuss eligibility and to arrange an eligibility assessment
The disability agency will ask the applicant a series of questions about their impairment to determine their eligibility, and if they consider that the applicant is likely to be eligible, an appointment with a trained Assessment Facilitator will be made for the assessment to take place.
Step 2 â Completing the eligibility assessment and the registration forms
The assessment must take place face to face with the applicant and Assessment Facilitator filling out the registration forms together. If the Assessment Facilitator determines that the applicant is eligible, the assessment form must be signed by both the Assessment Facilitator and the applicant, and the Photo ID Card form must be signed by the applicant.
Step 3 â Submitting the registration forms, photo and card issue fee
The assessment form and Photo ID Card form should be returned to the disability agency with the appropriate payment. This may include a disability agency membership fee and an assessment fee, although some agencies do not charge these. The payment will always include a card issue fee of $7.00 to cover the administration and production costs of the Photo ID Card (payable to Auckland Transport).The disability agency will review the registration forms and forward them to Auckland Transport with the card issue fee. Once the registration has been approved and processed by Auckland Transport, the applicant will receive a letter from them confirming their registration. The Photo ID Card will normally be received by the applicant within 10 working days, with a letter about the rules of the TM scheme and how to use the TM Photo ID Card.
Total Mobility - Assessment Agencies |
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| Agency Name | Contact | Phone | Type of Disability | |
|---|---|---|---|---|
| Age Concern Counties Manukau |
Sandy Andrews ext 800 | 279 4331 | Elderly | |
| Age Concern Auckland |
Leanne Rowe | 820 0184 | Elderly | |
| Age Concern North Shore |
Maureen Andrews  ext 101 | 489 4975 | Elderly | |
| Alzheimer's Foundation Auckland | Kaye Hastings | 622 4230 | Alzheimers / Dementia | |
| Alzheimer's Society Counties/Manukau |
Vathana Rajkumar | 576 7776 | Alzheimers / Dementia | |
| Amputee Society of Auckland & Northland (Inc) | Mali Huitoli - leave message with son Bradley | 828 5276 | Amputation | |
| Arthritis New Zealand Northern Region |
Carol Lovatt | 523 8910 | Arthritis | |
| Auckland Asthma Society | Debra Leutenegger | 630 2293 | Asthma / COPD | |
| Auckland District Kidney Society | Rachel Barrett | 278 1321 | Kidney Failure | |
| The Brain Injury Association Inc. Auckland |
Alison McLellan | 441 6246 | Brain Injury | |
| Cavit ABI Auckland |
Emma Weeks | 831 0087 | Brain Injury | |
| CCS Disability Action Auckland |
June Shaw | 624 2561 | General disability | |
| Cerebral Palsy Society NZ Inc. | Michael Northcott | 0800 503603 | Cerebral Palsy | |
| Communicare CMA Inc. Auckland |
Margaret Oldfield | 631 5968 | Elderly | |
| Creative Abilities & Associates | Elizabeth Soper | 444 0608 | Intellectual / Physical | |
| Disabled Citizens' Society | Helena MathiesonPam Uttridge (10am-2pm) | 638 8153 | THEIR MEMBERS ONLYPam - Total Mobility | |
| Epilepsy Association of NZ Auckland |
Colin Reive | 373 4312 | Epilepsy | |
| Epilepsy NZ North Shore / Rodney |
Susan Moyle | 442 0977 | Epilepsy | |
| Huntington's Disease Association Inc. Auckland |
Jane Devine | 815 9703 | Huntingtons Disease | |
| IDEA Counties |
Colleen Cooling [email protected] |
529 8748 | Intellectual Impairment | |
| IDEA South / East Auckland |
Ragni Narayan [email protected] |
529 8790 | Intellectual Impairment | |
| IDEA North Shore |
Hereora Watling [email protected] |
529 8725 | Intellectual Impairment | |
| IDEA West / Central Auckland |
Angie Murray [email protected] |
529 8758 | Intellectual Impairment | |
| Immune Deficiencies Foundation | Sandi Field | 0508 300 600 | THEIR MEMBERS ONLY | |
| Laura Fergusson Trust | Lorna Coles | 520 9016 | THEIR MEMBERS ONLY | |
| The Millennium 21 Trust | Sarah Lockwood | 527 3885 | THEIR MEMBERS ONLY | |
| Motor Neurone Disease Association | Linda Oliver | 815 4263 | Motor Neurone Disease | |
| Multiple Sclerosis Society of Auckland & the North Shore (Inc) | Anju Shrestha | 845 5921 | Multiple Sclerosis | |
| Muscular Dystrophy Northern |
Joanna Baylis | 4155682 | Muscular Dystrophy | |
| North Shore Centres of Mutual Aid | Mariana Torkington | 489 8954 | Elderly | |
| Parkinsonism Society Auckland Inc | Cilla Barkhuizen | 278 6918 | Parkinsonism | |
| PHAB Association | Sonia Thursby | 488 7490 | THEIR MEMBERS ONLY | |
| Ranfurly Care Society | Valerie Hilton | 630 3010 | THEIR MEMBERS ONLY | |
| Rodney N. Harbour Health Trust (only agency in Warkworth area) |
Joanne Elliot-Jones | 09 4259999 | General (particularly for Warkworth area) | |
| Royal NZ Foundation of the Blind Auckland |
Lima Lole | 355 6706 | Visual Impairment | |
| Stroke Foundation Northern Region |
Christine Fevre | 475 0070 | Stroke | |
| The Association for Spinal Concerns | Anita O'Connor | 270 9071 | Spinal Injury | |